FREQUENTLY ASKED QUESTIONS
How do I return something to Kasbah Clothing?
If you wish to return items for any reason other than defects in the goods, incomplete or incorrect delivery you will need to arrange and pay for return shipping at your cost. The items must be returned within 14 days of receipt in their original package.
Use the enclosed return label supplied with your delivery note, place it into the transparent envelopment and make sure the return address is clearly visible.
Important: Keep a certificate of postage as your proof of return.
All of the items we send out are checked to make sure they are in perfect condition and the return items must be returned to us in the same condition. Items must be unworn, unwashed, no makeup marks, no strong odours and tags and labels still attached.
If we receive returned items that are damaged and unfit for resale, we can not issue a refund. However, the item(s) can be re-posted back to you at your cost.
We are a small start-up company with special limited editions in our collections. For this reason, we would really appreciate if you could send back your return items as soon as possible. Thank you.
What if I return an item later than the cut off period?
In this case, if you would like the item you purchased to be sent back to you will be responsible for the cost of shipping.
I have received a faulty Item?
Can I return sale items?
How can I cancel my order?
However, if you contact our customer service team as soon as possible we may be able to do something for you.
Email us: email@example.com
Or call us: +44 (0) 7788 193 191
What is your address for returning items?
Customer service department
83 High Street
Billericay, CM12 9AS
Mon to Fri - 10:00am - 5:00pm
Closed on Sat, Sun, and bank holidays.
My order is incorrect?
If the order you have received is incorrect we do sincerely apologise for this inconvenience.
We will immediately arrange to hold and ship the correct item as soon as we receive a shipping receipt confirmation of the returned item (Within 14 days limit).
All regular postage costs for this inconvenience will be covered by us.
Please contact our customer service at :
Tel: +44 (0) 7788 193 191
How long does it take to receive my refund?
The refund payment between the processing company and your bank typically takes between 5 to 7 working days.
For purchases made with Paypal, refunds will be credited back to your Paypal account. The refund processing time between Paypal accounts is instantaneous.
How do I exchange an item?
To ensure that the item you need to exchange will still be in stock and for fastest service, we recommend you purchase the item in the correct size and/or colour, so we can have it shipped to you as soon as possible. We will process with the refund once we received the item to be exchanged.
The exchange must be returned within the 14-day guideline, same as the return procedure.
For all returns please send to:
83 High Street
Billericay, CM12 9AS
What about Terms & Conditions?
Once your order has been accepted these binding terms & conditions between you and Kasbah Clothing come into existence.
We reserve the right to accept or reject orders.
Every reasonable care has been taken by us to ensure that prices and descriptions are accurate. However, we reserve the right to change specifications without prior notice.
We love to hear from you
+44 (0) 7788 193 191
Kasbah, 83 High Street, Billericay, CM12 9AS
M-F: 10am-5pm, S-S-BH: Closed
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