FREQUENTLY ASKED QUESTIONS

How do I return something to Kasbah Clothing?

If you wish to return items for any reason other than defects in the goods, incomplete or incorrect delivery you will need to arrange and pay for return shipping at your cost. The items must be returned within 14 days of receipt in their original package.
Use the enclosed return label supplied with your delivery note, place it into the transparent envelopment and make sure the return address is clearly visible.
Important: Keep a certificate of postage as your proof of return.

All of the items we send out are checked to make sure they are in perfect condition and the return items must be returned to us in the same condition. Items must be unworn, unwashed, no makeup marks, no strong odours and tags and labels still attached.

If we receive returned items that are damaged and unfit for resale, we can not issue a refund. However, the item(s) can be re-posted back to you at your cost.

We are a small start-up company with special limited editions in our collections. For this reason, we would really appreciate if you could send back your return items as soon as possible. Thank you.

What if I return an item later than the cut off period?

If your parcel is returned outside the returns cut off period of 14 days, we will, unfortunately, be unable to process your refund.
In this case, if you would like the item you purchased to be sent back to you will be responsible for the cost of shipping.

I have received a faulty Item?

If you have received a faulty item we do apologise, we will immediately arrange to hold and ship the correct item as soon as we receive a shipping receipt confirmation of the returned item. (Within 14 days) All regular postage costs for this inconvenience will be covered by us.

Can I return sale items?

Sale items can be returned within 14 days, same guidelines as the full priced products.

How can I cancel my order?

We are really quick at packaging your order up, this means the majority of the time we can not make any changes to the online order.
However, if you contact our customer service team as soon as possible we may be able to do something for you.
Email us: sales@kasbahclothing.com
Or call us: +44 (0) 7788 193 191

What is your address for returning items?

Please return items to :
Kasbah
Customer service department
83 High Street
Billericay, CM12 9AS
United Kingdom

Office hours:
Mon to Fri - 10:00am - 5:00pm
Closed on Sat, Sun, and bank holidays.

My order is incorrect?

If the order you have received is incorrect we do sincerely apologise for this inconvenience.

We will immediately arrange to hold and ship the correct item as soon as we receive a shipping receipt confirmation of the returned item (Within 14 days limit).

All regular postage costs for this inconvenience will be covered by us.

Please contact our customer service at :

Email: sales@kasbahclothing.com

Tel: +44 (0) 7788 193 191

How long does it take to receive my refund?

Once your returned parcel is received and checked, we will endeavour to process the refund as soon as possible however, the process may take up to three working days, at which point you will receive an email confirming the refund.
The refund payment between the processing company and your bank typically takes between 5 to 7 working days.
For purchases made with Paypal, refunds will be credited back to your Paypal account. The refund processing time between Paypal accounts is instantaneous.

How do I exchange an item?

To ensure that the item you need to exchange will still be in stock and for fastest service, we recommend you purchase the item in the correct size and/or colour, so we can have it shipped to you as soon as possible. We will process with the refund once we received the item to be exchanged.

The exchange must be returned within the 14-day guideline, same as the return procedure.

For all returns please send to:

Kasbah
83 High Street
Billericay, CM12 9AS
United Kingdom

What about Terms & Conditions?

Please read all the terms and conditions thoroughly, and verify that your order details are always accurate before submitting your order to us.
Once your order has been accepted these binding terms & conditions between you and Kasbah Clothing come into existence.
We reserve the right to accept or reject orders.
Every reasonable care has been taken by us to ensure that prices and descriptions are accurate. However, we reserve the right to change specifications without prior notice.

Contact Us

We love to hear from you

 

sales@kasbahclothing.com

+44 (0) 7788 193 191

Kasbah, 83 High Street, Billericay, CM12 9AS

M-F: 10am-5pm, S-S-BH: Closed

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